Brooke AI
A receptionist who never puts a patient on hold
Brooke answers when your team can't — and knows exactly when a call needs a human.
(763) 555-0142Call the live demo and hear her yourself
Brooke handles
- Scheduling — new appointments booked directly on your schedule
- Rescheduling and cancellations — she finds the next opening and confirms it
- Insurance questions — which plans you accept and what patients should bring
- The everyday fifty — hours, directions, parking, "do you see kids," "are you taking new patients"
- After-hours coverage — nights, weekends, lunch rushes, and Friday afternoons
Brooke hands to your team
- Anything clinical — pain, swelling, medication questions, post-op concerns. Brooke never plays dentist.
- Emergencies — urgent calls trigger an immediate escalation to your on-call staff with a secure link to the conversation
- Anything she's unsure about — when confidence is low, the call goes to a human. Full stop.
This isn't a limitation — it's the design. An AI receptionist that guesses about clinical questions is a liability. One that knows its lane is an asset.
Built for Open Dental practices
Brooke was developed inside a practice running Open Dental, working with your existing schedule and your existing phone setup. No rip-and-replace, no new phone system, no retraining your team.
- Your existing number stays the same. Calls route to Brooke only when your team doesn't pick up, or outside office hours — you decide the rules.
- Brooke works your real schedule. She offers openings that actually exist and books them where your team expects to find them.
- Your staff stays in the loop. Escalations arrive as secure text alerts, and every call is logged with a transcript your team can review.
Honest answers to fair questions
Will patients know it's an AI?
Brooke introduces herself by name and doesn't pretend to be human. In two months at Brooklyn Blvd Dental, patients have booked, rescheduled, and asked questions without friction — most people just want their problem solved on the first call.
What about patient privacy?
We sign a Business Associate Agreement with every practice we serve, and our AI providers operate under BAAs with us. Call data is used to serve your practice — never sold, never used for advertising. Details in our privacy policy.
What if she gets something wrong?
Every call is transcribed and reviewable. Anything Brooke isn't confident about goes to your team instead of being guessed at, and clinical topics are never handled by AI, period.
How long does setup take?
Most practices are live within days. We provision the phone routing, connect your schedule, configure your escalation contacts, and test the flow with you before a single patient call touches Brooke.