Privacy Policy

Privacy Policy

Infinite Dental Marketing ("we," "us," or "our") provides AI-powered receptionist and communication services to dental practices. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you interact with our services, including phone calls, SMS/text messages, and related platforms.

1. Information We Collect

We may collect the following types of information:

• Contact Information: Name, phone number, and email address provided during calls or messages.
• Appointment Information: Date, time, provider, and reason for visit when scheduling or confirming appointments.
• Call and Message Data: Call recordings, transcripts, SMS/MMS message content, and metadata (timestamps, duration).
• Device and Usage Data: IP address, browser type, and interaction data when visiting our websites or dashboards.

2. How We Use Your Information

We use the information we collect to:

• Facilitate appointment scheduling, confirmations, and reminders on behalf of dental practices.
• Deliver SMS/text messages related to your dental care, including emergency escalation notifications to staff.
• Improve the quality, accuracy, and reliability of our AI receptionist services.
• Comply with legal and regulatory requirements, including healthcare communication standards.

3. SMS/Text Messaging

By providing your phone number to a dental practice that uses our services, you may receive SMS/text messages related to:

• Appointment scheduling, confirmations, and reminders.
• Urgent or emergency notifications directed to dental office staff.
• Follow-up communications requested during your call.

Message frequency varies. Message and data rates may apply. You may opt out of non-essential text messages at any time by replying STOP to any message. Reply HELP for assistance.

We do not sell, rent, or share your phone number or message content with third parties for marketing purposes. Your information is shared only with the dental practice you contacted and service providers necessary to deliver messages (e.g., our telecommunications provider).

4. Data Sharing and Disclosure

We may share information with:

• Dental Practices: The practice you contacted receives your call and appointment details to provide care.
• Service Providers: Trusted vendors who assist with telecommunications, hosting, and data processing under strict confidentiality agreements.
• Legal Requirements: When required by law, regulation, or legal process.

We do not sell personal information to third parties.

5. Data Security

We implement industry-standard security measures to protect your information, including encryption in transit and at rest, access controls, and regular security assessments. Our systems are designed with healthcare data privacy requirements in mind.

6. Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this policy or as required by law. Call recordings and message logs are retained according to the dental practice's retention policies and applicable regulations.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you.
• Request correction or deletion of your information.
• Opt out of SMS/text messages by replying STOP.
• File a complaint with a relevant data protection authority.

To exercise any of these rights, please contact us using the information below.

8. Children's Privacy

Our services are not directed to individuals under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our services after changes constitutes acceptance of the revised policy.